Terms and Conditions
1. English for Business Account and Membership
1.1 Account creation
In order to join an English for Business Online course, you will need to create an account. You will need to provide your first and last name, email address, country, postcode /zip, and other personal information. Your account information must be accurate and current. You must not impersonate someone else or provide information other than your own.
1.2 Purchasing an English for Business online course
a) Payment methods
For your convenience, you can purchase an English for Business course using your credit card. We may add or remove payment methods.
b) Third-party payment processors
Your payment is processed by secure PCI-compliant third-party providers. Your credit card information and bank account details are not stored by us on our servers.
1.3 Trial membership
a) Trial Period
We may offer a paid trial period on an English for Business online course. For an initial one-off payment, your Trial will provide you access to an English for Business online course for a time period specified upon purchase.
b) Limited access
Access to an English for Business online course during the trial may be limited to certain content and may not allow you full access.
c) Automatic payment via chosen payment method
On the completion of your trial, your full membership payment will be automatically debited via your chosen payment method. By providing your payment details, you authorise us and agree to this.
d)Trial cancellation
Your trial membership will automatically upgrade to full membership unless cancelled during the trial period. If you would like to cancel your trial, you can do this in your dashboard. You may be required to fill in a feedback form in order to cancel your trial.
1.4 Payment plan
a) Recurring Payment
English for Business may offer a payment plan option that would include a recurring payment on a set frequency for a set period of time.
b) Frequency of payment
The payment frequency will be specified upon purchase. The payment plan frequency will typically be monthly.
c) Automatic payment via chosen payment method
By providing your payment details, you authorise us and agree to the payment being automatically debited via your chosen payment method at the start of each payment period.
d) Changing payment method
It is your responsibility to keep your payment method up-to-date. You can change your payment method details in your dashboard.
e) Failed payment
We totally understand that sometimes circumstances change. We will notify you via email if you have a failed payment, and let you know when the next debit attempt will be. After 3 failed attempts, your membership will be cancelled and you will be notified via email. We will re-activate your membership if you contact us and make payment within 14 days.
1.5 Subscription membership
a) Recurring payment
English for Business may offer a subscription option that would include a recurring payment on a set frequency.
b) Frequency of payment
The payment frequency will be specified upon purchase. The frequency will typically be monthly.
c) Automatic payment via chosen payment method
By providing your payment details, you authorise us and agree to the payment being automatically debited via your chosen payment method at the start of each payment period.
d) Subscription cancellation
Your subscription can be cancelled at any time inside your dashboard.
e) Changing payment method
It is your responsibility to keep your payment method up-to-date. You can change your payment method details in your dashboard.
f) Failed payment
We totally understand that sometimes circumstances change. We will notify you via email if you have a failed payment, and let you know when the next debit attempt will be. After 3 failed attempts, your membership will be cancelled and you will be notified via email. We will re-activate your membership if you contact us and make payment within 14 days.
1.6 Lifetime access
If we provide the option to purchase lifetime access to an English for Business course, your access will terminate if the course ceases to exist.
1.7 Refusal of membership
Joining an English for Business online course is subject to our acceptance and we reserve the right to refuse membership.
1.8 Downtime
English for Business uses third-party tools and services to provide our Site and courses. Access to the Site and/ or a course may be affected by these third parties. You agree that sometimes you may not be able to access the Site and/ or a course and that no action may be initiated against us if there are reasonable delays.
1.9 Refunds/ Money Back Guarantee
a) Money Back Guarantee/ Refund Period
If you have not received value from an English for Business online course, we offer a money back guarantee for a specified period of time. The guarantee time period is specified upon purchase of the course.
b) Non-Refundable Memberships
The money back guarantee does not apply to trial memberships or subscription memberships. No refunds will be provided on a trial payment or subscription payment.
c) Refund Process
If you didn’t love the online course and would like to use your money-back guarantee and receive a refund, contact us at hello@englishforbusiness.com.au.
You will need to provide the reason you were not satisfied with the online course. No refunds will be provided after the specified money-back guarantee period. No refunds will be provided if you have simply changed your mind. Refunds may take up to 10 days to reach your account.
1.10 Termination of membership
We reserve the right to terminate your membership, and or access to certain features of a course, with or without prior notice to you. We will make reasonable efforts to provide notice, but we are not required to do so under these terms.
1.11 course descriptions and changes
We try to describe our courses in a clear and concise manner; however, we are human and may make mistakes. We may correct errors in pricing and descriptions. We reserve the right to refuse or cancel any order made with an incorrect price due to an error.
We may at any time change or discontinue any aspect or feature of a course, subject to us fulfilling our previous responsibilities to you based on acceptance of your payment.
If you notice an error, we would love it if you could please contact us at hello@englishforbusiness.com.au.
1.12 Community platform access
We may provide access to a community forum or social media platform. Our community platforms are designed to be a safe and helpful space. (It’s simple, be kind!) We may limit or deny access to these platforms for anything we deem inappropriate. We will make reasonable efforts to inform you that you have acted inappropriately and we may take immediate action to remove your access.
1.13 Acceptable use of your English for Business account
a) Purpose of account use
You must not use your account for any illegal or unauthorised purpose.
b) Account details
You must not share your account, login details, or password (except with an authorised administrator if necessary). This may result in the immediate cancellation of your membership.
c) Account responsibility
You are responsible for all activity that occurs via your account. You must notify us immediately if you become aware of any unauthorised use of your account.
d) Accounts of other person/s
You must not use another person’s account. An account has a maximum limit of 3 IP addresses (3 devices).
e)Up-to-date/ accurate information
You must keep your contact, payment and other information accurate and updated.
f) English for Business administration use of details
We may use your account information to manage your use and access to a course/ your portal. We will only use your information to access your portal under certain circumstances e.g. to understand an issue or technical error with your account.
1.14 course content
a) Video content within a course
English for Business courses include video content. These videos are provided for your personal viewing only whilst logged in to your account. You must not download, reproduce, or use these videos for any other purpose.
b) Other content within a course
Within an English for Business online course, some content is made available for you to download for your personal use. You must not share English for Business’s content or use it for any other purpose.
c) Transfer, sublicense or granting access to our content
You must not transfer, sublicense, or grant access to an English for Business online course or any of our content. No license to sell or distribute our materials is granted to you or implied.
2. Our Intellectual Property
2.1 Copyright
The content on our Site is copyright © 2021 and owned by us or other copyright owners. The name English for Business and the associated logos are registered trademarks in several jurisdictions together with holding common law trademark recognition.
2.2 Assignment of intellectual property
We do not assign any of our intellectual property rights to you.
2.3 Permitted use of our content
All content on this Site, including within an English for Business course, is solely for your personal use.
2.4 Website design
You must not modify or copy the layout of this Site.
2.5 Data and scraping
You must not use web scraping software or any other method to copy data on this Site.
3. Your Intellectual Property
3.1 Material you submit to the site
You must not upload, post or make available on this Site any content protected by copyright, trademark or another proprietary right without the written permission of the owner of the content. It is your responsibility to determine if any content is not protected and available for you to use. You are liable for any damage resulting from the use of protected content and you indemnify us from any claims, liabilities and expenses arising from you submitting any content not belonging to you to our Site. By submitting content to the Site, you warrant that you have the authority to use and distribute that content.
3.2 Intellectual property rights to your materials
Anything you supply to us is yours and we don’t claim intellectual property rights over any of your content.
3.3 Comments
We may provide the option to comment on English for Business content. Comments are not anonymous and may be viewed by others.
4. External Links and Third Party Resources
4.1 External links
English for Business’s website contains links to third-party websites and resources. We are not responsible or liable for the availability, accuracy, content or policies of third-party websites or resources. These links don’t imply our endorsement or affiliation. You take sole responsibility and assume all risk arising from your use of these links.
4.2 Purchases from third-parties
Any purchase you make from a third party through our website is done at your own risk. Your contract is direct with the third party. We are not responsible for these purchases.
5. Email Communication
By providing your email address to us, you consent to receive emails from us. You have the option to unsubscribe from the email list at any time.
a) By accessing, downloading, or using the products and services offered on our Site, whether or not you register as a member, you agree to be bound by these Terms, which you acknowledge that you have read and understood.
b)We may change all or part of these Terms at any time. If we do, the new terms and conditions will be posted on this Site. Your continued use of the Site will constitute your acceptance of any changes. If you object to any changes to the Terms, your only remedy is to immediately discontinue your use of the products and/or services.
General Disclaimer
a)All English for Business products and services are intended for general education and information purposes only. Nothing on this Site, or any of the content provided to you by us during our provision of the products and/ or services, purports to offer legal, medical, tax or other professional advice. Use caution and always seek professional advice before acting on any information that we provide.
b)You acknowledge and agree that Leonie Tillman, English for Business employees, and representatives are not responsible for decisions that you may make on your birthing journey. Always seek your own medical or professional advice for your particular situation.
Acceptance of Terms
a) By accessing, downloading, or using the products and services offered on our Site, whether or not you register as a member, you agree to be bound by these Terms, which you acknowledge that you have read and understood.
b)We may change all or part of these Terms at any time. If we do, the new terms and conditions will be posted on this Site. Your continued use of the Site will constitute your acceptance of any changes. If you object to any changes to the Terms, your only remedy is to immediately discontinue your use of the products and/or services.
General Disclaimer
a)All English for Business products and services are intended for general education and information purposes only. Nothing on this Site, or any of the content provided to you by us during our provision of the products and/ or services, purports to offer legal, medical, tax or other professional advice. Use caution and always seek professional advice before acting on any information that we provide.
b)You acknowledge and agree that Leonie Tillman, English for Business employees, and representatives are not responsible for decisions that you may make on your birthing journey. Always seek your own medical or professional advice for your particular situation.
General Disclaimer
a)All English for Business products and services are intended for general education and information purposes only. Nothing on this Site, or any of the content provided to you by us during our provision of the products and/ or services, purports to offer legal, medical, tax or other professional advice. Use caution and always seek professional advice before acting on any information that we provide.
b)You acknowledge and agree that Leonie Tillman, English for Business employees, and representatives are not responsible for decisions that you may make on your birthing journey. Always seek your own medical or professional advice for your particular situation.
Privacy Policy
1. We respect your privacy
1. English for Business respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
2. “Personal information” is information we hold which is identifiable as being about you.
2. Collection of personal information
1. English for Business will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
3. Additionally, we may also collect any other information you provide while interacting with us.
3. How we collect your personal information
1. English for Business collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
4. Use of your personal information
1. English for Business may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
2. English for Business may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
5. Disclosure of your personal information
1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of English for Business, www.englishforbusiness.com.au, its customers or third parties.
4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
6. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
6. Security of your personal information
1. English for Business is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
7. Access to your personal information
1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at leonie@englishforbusiness.com.au.
2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
8. Complaints about privacy
1. If you have any complaints about our privacy practices, please feel free to send details of your complaints to hello@englishforbusiness.com.au or PO Box 238, West Ryde NSW 1685, Australia. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
9. Changes to Privacy Policy
1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
10. Website
1. When you visit our website – When you come to our website (www.englishforbusiness.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
2. Cookies – We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.
3. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
4. Third party sites – Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that English for Business is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
Cancellation Policy
1. Session cancellation policy – 48 hours’ notice required
1. We understand in this contemporary business world that you are busy with many different tasks and we want more than anything to work with you to give you the best learning experience and outcomes. While we will be as flexible as we can to meet your needs in the best and most convenient way, once a session time has been agreed upon, that time will be blocked out of our calendars for you or your group. We’d rather not be heavy-handed but in order to be fair to your academic progress, goals in achieving your short and long-term goals as well as the running of efficient business structures, we set the following cancellation policy – cancellations made within 48 hours of your scheduled class will result in the loss of that session.
2. Please contact us via email at hello@englishforbusiness.com.au or in writing at PO Box 238, West Ryde NSW 1685, Australia, if you would like us to consider your specific situation. We look forward to continuing to work together.
